One-tap incident reporting
Nurses and technicians report a breakdown from the mobile app or by scanning the asset’s barcode. The incident lands with the biomedical team instantly — no phone chains, no lost complaints.
Incident management
Equipment incidents — reported, resolved, verified.
From breakdown report to verified resolution: triage, assignment, downtime clock and a closing verification step that keeps the record honest.
Triage and assignment
Incidents are prioritized by clinical criticality and routed to the right engineer or vendor. Everyone sees status: open, in progress, awaiting parts, resolved.
Downtime tracked automatically
The downtime clock starts at report and stops at resolution — feeding MTTR, MTBF and uptime KPIs per asset, category and department without manual timesheets.
Verification before closure
A resolved incident isn’t closed until it’s verified — a second signature that the equipment is actually back in service. That verification step is what makes the history trustworthy in an audit.
Next: AI incident suggestions
Atto Intelligence will suggest likely cause and fix from similar past incidents on your own fleet — so a junior engineer starts from the institution’s memory, not from zero.
Related capabilities
Works as one system.
KPI Dashboards
MTTR, MTBF, uptime, PM compliance and maintenance cost — by asset, category, department and site — generated from the work your team already records.
Learn more →Mobile & Barcode
Scan the label on any device to open its record — history, PM status, contracts — then report, resolve or inspect right there. iOS and Android.
Learn more →Preventive Maintenance
Recurring PM cycles, a live maintenance calendar and completion checklists — so planned maintenance actually happens on plan, and the record proves it.
Learn more →FAQ
Frequently asked questions
How do staff report an equipment breakdown?
From the Atto mobile app or by scanning the asset’s barcode/QR label. The incident is logged against the exact asset and routed to the biomedical team immediately.
What is incident verification?
After an engineer resolves an incident, a verification step confirms the equipment is genuinely back in service before closure — producing a record auditors and department heads can trust.
Does Atto track equipment downtime?
Yes. Downtime is measured from report to resolution per incident and rolls up into MTTR, MTBF and uptime metrics by asset, category and department.
See incident management on your equipment data.
A 30-minute walkthrough with your asset categories, your PM cycles, your questions — no generic demo script.